Privacy Policy

Information we collect

When you submit a consultation request or RFQ, we collect the information you choose to provide, which may include:

• Your name, company, business email, phone or WhatsApp number and company website
• Details about your product, quantities, target price, target market and timelines
• Files you upload, such as tech packs, specifications and reference images
• Your preferred contact method and any message you send

How we use it

We use this information only to respond to your inquiry, prepare sourcing proposals or quotations, and communicate with you about your project. We do not sell personal information or use it for unrelated marketing without your consent.

Service providers

Our website and form submissions are hosted on Cloudflare, which stores inquiry details and uploaded files on our behalf. Cloudflare Turnstile is used to protect the forms from spam. Notification and confirmation emails are sent through Resend. These providers process data on our behalf and may store it outside Canada, including in the United States.

Analytics and cookies

We may use privacy-focused analytics to understand how the website is used, such as which pages are visited and whether forms are submitted. Where analytics tools use cookies, we will describe them here and, where required, ask for your consent.

Retention and security

We keep inquiry information only as long as needed for the purposes above or as required by law. Access to submissions is limited to people who need it to respond to you, and accounts are protected with strong passwords and multi-factor authentication where supported.

Your choices

You may ask to access, correct or delete the personal information we hold about you by emailing info@proglobalsource.com. We will respond within a reasonable time and in line with applicable Canadian privacy law.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.